Term and Conditions

Advance Booking Fee:-

Our company is responsible for the cancellation of booking if 100% payment is not received on time. You are requested to pay 40% of the booking fee in advance for the confirmation of the package and rest payment you have to pay 20 days before the date of departure.

Cancellation policy:-

Cancellation period	Cancellation Policy
30 days or more before departure	25% of total package cost
30-15 days before departure	50% of total package cost
Less than 15 days before departure	100% of total package cost

If you want to cancel your booking then you have to notify us in writing. There will be no refund after departure. You may cancel you travel arrangement any time. Written notification or an e-mail send to us from the person who made booking for the trip. The applicable cancellation charges will be charged accordingly. Booking can be changed or cancelled on basis of cancellation policy of hotel as well as the company norms.

Galaxytourism.com helps you for any change and or cancellation of your tour package, but the charges regarding any change or cancellation of booking will be accepted from the customers.

Galaxytourism.com helps you at any time changes or modification of your package. If your tour will effect by sudden calamities (bad weather, other circumstances), we will try to provide you other dates only if your tour has not begun yet.

Notes: - All booking vouchers will be provided to you 3 days before your departure.

If We Change or Cancel Something:

There will be no refund of any amount due to natural calamities or non-availability of resources.

If you Change or Cancel Your Holiday:

If there will be any changes in your plan related to date or package, after the conformation of your booking. Galaxytourism.com will not be responsible for the charges. The penalty for any amendments will incur as per the destination and customer will be liable to bear all the charges.

In case of cancellation of booking we must be notified the same in writing, cancellation charges will be effective from date/time, we receive your conformation in written.

If you have any complaint:

If you have a complaint with us during your holidays or facing any other problem then talk to our representative for the same. If your complaint is not solved locally at that time then you can write us within 30 days after return back to home along with your booking reference and complete information. We are always here to assist you. Our service provider will surely solve your problem ASAP.

Insurance:

If you want an Insurance for holidays then you have to make it by yourself as Galaxytourism.com not provides any insurance for holidays.

Terms & conditions - General Policy:

• Galaxytourism.com will not be responsible for third party services i.e. transport or hotel. Transporter will be responsible for the travel delay, and hotels will be for the hospitality.
• Galaxytourism.com will not be responsible for ensuring safety of your personal belongings or documents.
• If any promise is done for your package and also written in your package vouchers but not provided you the same at that time then we assure you to compensate for the services or inconvenience.We request to all our customers to take all the details in written through our official site: Galaxytourism.com.
• Galaxytourism.com offers night basis packages. Last day is only for check-out as per the policy of the hotel.
• Galaxytourism.com will not be responsible for any stay in the hotel unless you have any written documents with you that are provided by us.
• Galaxytourism.com will not be responsible for any services and star rating of the hotel. Because we recommend the hotel through customer reviews and rating placed on the internet by customers and also by our previous customers’ experience.
• All our customers are requested to go through reviews and photos of the hotel before making any booking with the hotel. So that there will not be any inconvenience to you at the time of your holidays. You will have a great and enjoyable vacations.
• Some hotels normally asks for the non-refundable deposit at the time of booking. Please check with us regarding the refund policy for the same.
• We request our customer for pay some amount for the booking confirmation. All other can be paid after receiving booking conformation.
• Hotel check-in time: 02:00 PM
• Hotel Check-out time 10:00 AM – 12:00PM
• International hotel breakfast time 7:30 AM – 10:00 AM
• Early check-in and late check-out will be as per the availability of rooms depends on Hotel. This can be charged additionally. Galaxytourism.com will not be responsible for any additional charges charged by hotel for early check-in or late check-out.
• In case of any delay or cancellation of flight, customer can missed the opportunity of sight-seeing. Galaxytourism.com will not refund any amount for this. All these terms and conditions are governs by tour operations. No employee of the company can modify this.

Exactness not guaranteed:

Galaxytourism.com will not take guarantee of cleanliness of any services in this package because the photos of the hotel are uploaded by our respective hotels. So, Galaxytourism.com not gives guarantee for the room’s appearance. Only we wants you to have an enjoyable experience to meet your imagination.

Cancellation charges

Amount after cancellation of booking will be non-refundable and also in some cases cancellation charges will be according to per person.In some hotels cancellation charges will be according to the region and also policy of the particular area, each package has its own cancellation policy.

Confiscation of Deposits:

Galaxytourism.com has the right to confiscate the whole non-refundable amount. In case of any sickness, medical problems, cancellation charges may be applicable as mentioned in the policy.

Important Notice

• Customers are requested to carry the valid photo ID proof and the hard copy of complete voucher provided by Galaxytourism.com to present the hotel & avail the services through booking. If you don’t present vouchers at the hotel while check-in, hotel can deny your booking & not allowed you to check-in the Hotel. Galaxytourism.com will not be responsible for any inconvenience.
• Galaxytourism.com will provide you the similar hotel in case of mentioned hotel is overbooked.
• Kindly avoid being over drunk by intake of hard drinks during the flight to avoid any inconvenience during your arrival & Immigration.
• Any increase in the taxes will be paid by the customer.
• If you make payment online through then 2.5% transaction charges will be charged of the total booking amount. In case of cancellation of booking Galaxytourism.com will not be responsible for the refund of transaction amount. There will be 6% transaction charges for the customer making payments through American Express card. This will also be non-refundable.
• There is possibility if increasing in rates due to gap between quotation and actual time of booking. In this case, increased amount would be collected from the customers.
• We request you to book your package immediately so that there will not be any issue regarding the rates. All the confirmation will be considered after receiving the payment for the booking.
• You can deposit cash payments in our bank account or pay through credit card. If bestdubaipcackage.com will not receive any amount from the customer then booking will automatically be cancelled.
• Galaxytourism.com will not be responsible for any compensation if the company or the customer are forced to cancel the booking due to any outside uncontrolled situation.

Tour and Payment Policy:

• Customer is requested to carry E-tickets and booking vouchers with a valid ID proof.
• Booking can be confirmed only after getting the minimum booking amount from the customer.
• Galaxytourism.com will not be responsible for any type of traveller Visa, refund amount and applicable chares that are implicated by the supplier.
• There will be validity for visa after 6 months from the date of returning and 9 months for Malaysia.
• Additional money for any change in booking will be collected from the customer.
• There may be some surcharges applicable over and above the package.
• Customers are requested to make some advance payment for the confirmation of the booking and also make the balance payment clear as per the discussion with the company.

Disclaimer Policy:

• Galaxytourism.com always ensure its customers for the good quality material at affordable prices that displayed on our websites and are accurate at the date of issue. Change in market condition or circumstances may occur after the issue date, it no longer reflect the current position.
• Galaxytourism.com reflects any representation warranty, undertaking in relation to the accuracy, complete quality or any content of this website.
• We will neither be responsible for any losses if any credit/ debit card, verification no. and billing address can’t be verified in a timely manner nor we are responsible for any change in rates or any other change that may occur during the verification and billing process.
• We make full efforts to work with hotels and packages which provide an acceptable standard of paid services.
• We will not be liable to pay any compensation if company or customer are forced to cancel the booking due to any outside uncontrolled situation.

Points to remember:

• The visa should be valid for minimum 6 months to the date of returning.
• Payment will not be refundable in some cases; especially group packages will not be refunded after booking confirmation.
• Booking for more visitors, cancellation charges will be applicable depending on the total cost of the package or up to the hotel, supplier and transport.